How we transformed school feedback & communication through the SchoolVoices360 platform
Case Study 5 min read
Project Overview
School Voices set out to create a platform that gives students, teachers, and parents a voice in shaping better educational experiences. They needed more than just a feedback tool—they needed a complete digital transformation of how school communities communicate, share feedback, and track outcomes.
To bring this vision to life, School Voices partnered with Competenza to rebuild the platform with scalability, security, and user experience in mind. Our team worked closely with their leadership and school partners to design and develop a system that could gather structured feedback, generate insights, and support transparent communication between all stakeholders.
The result is a digital platform that simplifies complex school communication workflows, supports real-time engagement, and allows education leaders to make data-informed decisions.
About The Client
School Voices is an education-focused platform built to empower students, teachers, and parents through meaningful feedback and communication. The platform was developed with the aim of creating a more transparent, inclusive, and data-driven culture within schools.
By enabling regular feedback loops, School Voices helps educators understand what students need, where teaching can improve, and how school experiences can evolve. The platform is currently used by educational institutions looking to modernize how they collect opinions, monitor sentiment, and turn insights into action.
School Voices bridges the gap between intention and impact—helping schools listen, learn, and lead more effectively.
CLIENT COMMENTS
“Competenza didn’t just help us build a better product—they
helped us rethink how technology could serve educational
institutes. The new schoolVoices platform is faster, easier to
manage, and far more impactful.”
Problem Statement
School Voices had a clear mission—to improve how feedback is collected and acted upon in schools—but their earlier system was limited in both functionality and scale. Most of their workflows were still semi-manual, using forms, emails, or spreadsheets to gather input from students and parents. This made it difficult to analyze responses, follow up on feedback, or engage users in real time.
They needed a platform that could:
Digitize and centralize the entire feedback process for schools across different geographies.
Deliver personalized user experiences for students, teachers, parents, and school administrators.
Enable schools to create, customize, and manage surveys based on academic or cultural needs.
Provide real-time feedback insights using clean dashboards and actionable data visualizations.
Ensure data privacy, secure access, and smooth performance across web and mobile platforms.
Our Approach
To bring School Voices’ vision to life, we started by understanding how schools currently handle feedback and where the biggest friction points existed. From there, we restructured the entire platform around ease of use, role-based access, and real-time interaction.
Our team designed clean, intuitive interfaces that worked equally well for a student filling out a quick survey or an administrator analyzing trends across campuses. We built a scalable backend that could handle thousands of responses without slowing down and added flexible modules for creating surveys, sending alerts, and viewing dashboard & reports
Throughout the process, we worked in close collaboration with School Voices’ leadership and their pilot schools—sharing updates weekly, testing new features early, and continuously refining the product based on user feedback.
What We Built
Here’s what we delivered:
A responsive web application designed for students, teachers, parents, and administrators, each with tailored access.
Tech Stack Used
Project Results
The digital transformation led by Competenza helped School Voices evolve into a scalable, insight-driven platform. Real-time dashboards empowered school leadership to make faster, more informed decisions.
The system supported thousands of users without performance issues and automated key processes like annual reporting and stakeholder feedback.
80% decrease
in administrative time spent on feedback workflows and reporting
1000+
students, parents, and teachers actively using the platform across multiple school locations
90%+
survey completion rate driven by improved UI and real-time reminders
12+ hrs
saved in annual planning through automated report cards and AI-based goal suggestions
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